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Student Discipline & Grievance Resolution Procedure

Sarina Russo Schools | Australia (SRSA) has a process in place to assist students in providing a resolution for a grievance in the following areas:

Academic Standards
Behaviour and Discipline
Contract and Finance

Students are expected to abide by the standards as set out in the Student Learning Contract. Students are required to sign this contract at Induction and adhere to its content. Students are expected to abide by the Code of Conduct as published in the Student Induction Manual.

Any breach of these guidelines may result in disciplinary action. All staff are expected to follow and enforce these guidelines. If any student feels they have been treated unfairly, they should follow the procedure stated below.

SRSA treats all student grievances as urgent. A resolution dispute process will occur in a timely manner provided that SRSA is informed of the grievance. To assist SRSA in helping to resolve a grievance, we request that the following procedures be followed:

Document the grievance.
Report this to your current teacher and ask that the issue be resolved.
Should the issue not be resolved to your satisfaction, take a copy of the grievance to the Head of School for resolution.
If you require further action, you can address the issue with the General Manager by making an appointment through Student Services on Lower Ground Level.
If it is not possible to resolve the dispute internally, SRSA will organise independent mediation through the following body:
Dispute Resolution Branch
Department of Justice & Attorney General
13th Floor Central Courts Building
170 North Quay QLD 4000
Toll free number: 1800 017 288

If you are concerned about the conduct of SRSA, you may wish to approach the State Authority for CRICOS Registration in Queensland. This is the Department of Education. The Director-General of the Department of Education has the power to suspend or cancel SRSA’s registration or a course if there is a proven breach of registration provision. All concerns should be addressed to The Senior Education Officer PO Box 15033 City East, Queensland, 4002.

You have the right to be accompanied by a support person of your choice at any stage. The grievance policy and procedures do not prevent you from taking other legal remedies. Any issues relating to the student Contract of Enrolment, payment of fees or refund of monies is stated clearly on the “Enrolment” page of the “Student Career Plan”. Students must sign this form prior to commencement of their course.

For international students, an acceptance of offer represents an understanding of this procedure. Any student who feels that they have not been treated in accordance with these conditions should follow the grievance procedure listed here.