Diploma of Tourism - Units

Core Units
SITTIND001A	Develop and update tourism industry knowledge
SITXADM003A	Write business documents
SITXCCS003A	Manage quality customer service
SITXCOM001A	Work with colleagues and customers
SITXCOM002A	Work in a socially diverse environment
SITXCOM003A	Deal with conflict situations
SITXFIN003A	Interpret financial information
SITXFIN004A	Manage finances within a budget
SITXFIN005A	Prepare and monitor budgets
SITXGLC001A	Develop and update legal knowledge required for business compliance
SITXHRM005A	Lead and manage people
SITXMGT006A	Establish and conduct business relationships
SITXOHS004A	Implement and monitor workplace health, safety and security practices

Elective Units
Operations
SITXHRM001A	Coach others in job skills
SITXMGT001A	Monitor work operations
SITXMGT002A	Develop and implement operational plans
SITXOHS003A	Identify hazards, and assess and control safety risks
Occupational Health and Safety
SITXOHS001A	Follow health, safety and security procedures
SITXOHS005A	Establish and maintain an OHS system
Tourism Sales and Operations
SITTTSL002A	Access and interpret product information
SITTTSL004A	Source and provide Australian destination information and advice
SITTTSL012A	Construct domestic airfares
SITTTSL005A	Sell tourism products and services
SITTTSL006A	Prepare quotations
SITTTSL007A	Receive and process reservations
SITTTSL008A	Book and coordinate supplier services
SITTTSL009A	Process travel-related documentation
SITXCCS001A	Provide visitor information
SITTTSL010A	Control reservations or operations using a computerised system
SITTTSL003A	Source and provide international destination information and advice
SITTTSL013A	Construct normal international airfares
SITTTSL014A	Construct promotional international airfares
SITTTSL016A	Administer billing and settlement plan
Administration
SITXADM004A	Plan and manage meetings

SRSA Elective Units
Client and Customer Service
SITXCCS002A	Provide quality customer service
Finance
SITXFIN001A	Process financial transactions
Communication and Teamwork
SITXCOM003A	Deal with conflict situations
SITXCOM004A	Communicate on the telephone
SITXCOM005A	Make presentations
Management and Leadership
SITXMGT001A	Monitor work operations
SITXMGT003A	Manage projects
SITXHRM003A	Roster staff
SITXHRM007A	Manage workplace diversity
Computer Operations and ICT Management
BSBCMN205A	Use business technology
BSBCMN213A	Produce simple word processed documents
BSBCMN306A	Produce business documents