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Diploma of Tourism (Operations Management)

Course Code: SIT50107 CRICOS Code: 038273F Duration: 1 Year Intake: February, July, October

Descriptor

This qualification provides the skills and knowledge for an individual to be competent in a broad range of managerial skills in tourism operations, marketing and product development, underpinned by a range of operational competencies chosen as electives. The qualification allows for multi-skilling or for specialisation in a limited range of skills that specifically relate to operations management or marketing and product development.

Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation.

The qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate the work of self or a team.

The qualification is not suitable for an Australian apprenticeship pathway.

Job roles

Individuals with this qualification are able to work in any sector of the tourism industry as a senior departmental manager, manager or owner–operator of any style of small tourism business. Some managers at this level will specialise in certain fields; in the tourism industry personnel tend to specialise in operational functions or marketing and product development roles.

Possible job titles include:

• visitor information centre manager
• operations manager
• manager – tour operations
• manager – cultural tour operations
• inbound groups manager
• reservations manager or call centre manager
• retail travel agency manager
• visitor information centre manager
• director (owner–operator small tourism business)
• manager (owner–operator small tourism business)
• sales manager
• marketing manager
• product manager
• tourism manager
• inbound sales manager.

Student Outline

Semester I
Timetable Name	Code	Competency
Induct	Induct Tourism	Induction to Course
Career Plan	Career Plan III	Career Planning
Tour Industry	SITTIND001A	Develop and update tourism industry knowledge
Cust Serv I	SITXCOM001A	Work with colleagues and customers
Diversity I	SITXCOM002A	Work in a socially diverse environment
WH&S I	SITXOHS001A	Follow health, safety and security procedures
Conflict	SITXCOM003A	Deal with conflict situations
Bus Tech	BSBCMN205A	Use business technology
Word Intro	BSBCMN213A	Produce simple word processed documents
Sales Skills	SITXCOM004A	Communicate on the telephone
	SITTTSL005A	Sell tourism products and services
Tour Off Ops	SITXADM001A	Perform office procedures
	SITXFIN001A	Process financial transactions
Aust Dest	SITTTSL004A	Source and provide Australian destination information and advice
	SITXCCS001A	Provide visitor information
Aust Travel Prod	SITTTSL002A	Access and interpret product information
	SITTTSL006A	Prepare quotations
	SITTTSL007A	Receive and process reservations
	SITTTSL0A	Book and coordinate supplier services
	SITTTSL009A	Process travel-related documenta
Aust F&T	SITTTSL012A	Construct domestic airfares

Semester II
Timetable Name	Code	Competency
Int dest	SITTTSL003A	Source and provide international destination information and advice
Int Tvl Prod	SITTTSL002A	Access and interpret product information
	SITTTSL006A	Prepare quotations
	SITTTSL0A	Book and coordinate supplier services
	SITTTSL009A	Process travel-related documentation
Galileo	SITTTSL010A	Control reservations or operations using a computerised system
BSP	SITTTSL016A	Administer billing and settlement plan
Std F&T	SITTTSL013A	Construct normal international airfares
Coaching	SITXHRM001A	Coach others in job skills
Prom Fares	SITTTSL014A	Construct promotional international airfares
Work Ops	SITXMGT001A	Monitor work operations
	SITXADM003A	Write business documents
WH&S II	SITXOHS004A	Implement and monitor workplace health, safety and security practices
Staff Mgmt	SITXHRM005A	Lead and manage people
Finance I	SITXFIN003A	Interpret financial information
Meetings	SITXADM004A	Plan and manage meetings
INT DEST – Presentation	BSBCMN306A	Produce business documents
Study skills	Study skills	Study skills
Tutorial	TUTORIAL	Tutorial Session DIP
VP Orient	VP Cert IV Orient	Vocational Placement Orientation
VP CertIV	VP Cert IV	Vocational Placement Cert IV

Semester III
Timetable Name	Code	Competency
Man Proj	SITXMGT002A	Develop and implement operational plans
	SITXMGT003A	Manage projects
Business Rels	SITXMGT006A	Establish and conduct business relationships
Law	SITXGLC001A	Develop and update legal knowledge required for business compliance
WH&S III	SITXOHS003A	Identify hazards, and assess and control safety risks
Rostering	SITXHRM003A	Roster staff
Budgets	SITXFIN004A	Manage finances within a budget
	SITXFIN005A	Prepare and monitor budgets
Cust Serv II	SITXCCS003A	Manage quality customer service
Diversity II	SITXHRM007A	Manage workplace diversity
Presentations	SITXCOM005A	Make presentations

Further information

• Units
• About the qualification

Please note:
Sarina Russo Schools | Australia (SRSA) structures courses so that students have the opportunity to have better than expected job and study outcomes which are usually associated with the Training Package Qualification on SRSA’s Scope of Registration.

Sarina Russo Schools | Australia prepares students for life after Russo by enabling them to increase their knowledge and skills by adding extra electives to courses, as well as to ensure the student has all the necessary underpinning skills and knowledge necessary for entry to the qualification.. These electives have been chosen in consultation with Industry so that SRSA can ensure their graduates are job/career ready as well as having the ability where applicable to enter further education. These electives also enable students who do not have the required qualification pathway requirements to enter the course.