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Certificate III in Hospitality Operations

Course Code: SIT30707 CRICOS Code: 049321A Duration: 6 Months Intake: February, March, July, October

Descriptor

This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the need to apply discretion and judgement. Work would be undertaken in various hospitality settings, such as restaurants, hotels, motels, clubs, pubs, cafes and coffee shops. Individuals may have some responsibility for others and provide technical advice and support to a team.

Job roles

Individuals with this qualification are able to perform roles such as:

• preparing and serving drinks at a bar
• preparing and serving espresso coffee
• serving food, wine and other beverages at tables
• providing reception or front desk services
• providing housekeeping services
• providing gaming services.

Possible job titles include:

• bar attendant
• barista
• waiter
• wine waiter
• front desk receptionist
• housekeeper
• gaming attendant.

Student Outline

Semester I
Timetable Name	Code	Competency
Induct	Induct Hosp	Induction to Course
Hosp Uniform	Uniform	Uniform Fitting
Study Skills	Study Skills lll	Study Skills
VP Orient	VP Orient	Vocational Placement Orientation
Career Planning	Career Plan III	Career Planning
Hosp Industry	SITHIND001A	Develop and update hospitality industry knowledge
Cust Serv I	SITXCOM001A	Work with colleagues and customers
Diversity I	SITXCOM002A	Work in a socially diverse environment
WH&S I	SITXOHS001A	Follow health, safety and security procedures
Hygiene	SITXOHS001A	Follow health, safety and security procedures
Coaching	SITXHRM001A	Coach others in job skills
Conflict	SITXCOM003A	Deal with conflict situations
Bus Tech	BSBCMN205A	Use business technology
Finance I	SITXFIN001A	Process financial transactions
F&B Serv	SITHFAB003A	Serve food and beverage service to customers
	SITHIND003A	Provide and coordinate hospitality service
F&B Prac
Food Prod 1	SITHCCC001A	Organise and prepare food
	SITHCCC002A	Present food
	SITHCCC003A	Receive and store kitchen supplies
	SITHCCC004A	Clean and maintain kitchen premises
	SITHCCC005A	Use basic methods of cookery
	SITHCCC007A	Prepare sandwiches
	SITXINV001A	Receive and store stock
Food Prod Prac 1
Food Prod 2	SITHCCC0A	Prepare stocks, sauces and soups
	SITHCCC006A	Prepare appetisers and salads
Word Intro	BSBCMN213A	Produce simple word processed documents
Bar Serv	SITHFAB001A	Clean and tidy bar areas
	SITHFAB002A	Operate a bar
	SITHFAB005A	Provide table service of alcoholic beverages
Cocktails	SITHFAB015A	Prepare and serve cocktails
Café Ops	SITHFAB010A	Prepare and serve non-alcoholic beverages
	SITHFAB012A	Prepare and serve espresso coffee
RSA	SITHFAB009A	Provide responsible service of alcohol
Coffee	SITHFAB016A	Plan and monitor espresso coffee service
House Keep	SITHACS004A	Provide housekeeping services to guests
	SITHACS005A	Prepare rooms for guests
	SITHACS006A	Clean premises and equipment
Functions	SITXCOM004A	Communicate on the telephone
	SITXADM001A	Perform office procedures
	SITXEVT005A	Organise in-house events or functions
	SITXCCS002A	Provide quality customer service
Front Office	SITHACS001A	Provide accommodation reception services
	SITTTSL007A	Receive and process reservations
Fidelio	SITTTSL010A	Control reservations or operations using a computerised system
Night Audit	SITXFIN002A	Maintain financial records
	SITHACS002A	Conduct night audit
VP HC III	VPIII	Vocational Placement H/Cert III
Tutorial	Tutorial Sessions	Directed study sessions
Debrief CertIII Hosp	Debrief	Course finalisation and exit interviews

Further information

• Units
• About the qualification

Please note:
Sarina Russo Schools | Australia (SRSA) structures courses so that students have the opportunity to have better than expected job and study outcomes which are usually associated with the Training Package Qualification on SRSA’s Scope of Registration.

Sarina Russo Schools | Australia prepares students for life after Russo by enabling them to increase their knowledge and skills by adding extra electives to courses, as well as to ensure the student has all the necessary underpinning skills and knowledge necessary for entry to the qualification.. These electives have been chosen in consultation with Industry so that SRSA can ensure their graduates are job/career ready as well as having the ability where applicable to enter further education. These electives also enable students who do not have the required qualification pathway requirements to enter the course.