Home > Russo School of Hotel & Tourism > Certificate III in Tourism
Certificate III in Tourism
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CRICOS Code: 055152G
Course Code: THT31002
Duration: 3 Months
Intake: February, July, October
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Students undertaking this qualification are individuals requiring a variety of basic tourism skills necessary to work in a multitude of entry level domestic travel and tourism positions within the industry.
Subjects
- Customer Service
Provides an overview of the travel and tourism industry with particular emphasis on customer service.
- Australian Destinations and Attractions
Information on Australian tourist regions and significant destinations and attractions.
- Australian Travel Products
Topics include operations of an inclusive tour company, coach products, cruising, rail, hire car, and insurance.
- Service & Sales Techniques
An in-depth understanding in aspects of closing sales, overcoming client difficulties, telephone techniques, handling awkward customers.
- Business Communication
An introduction to the essential computer skills required to work in a modern office environment.
- Australian Airfares and Ticketing
Types of aircraft, sources of information, reservations, fare calculation, ticketing procedures, holiday sales guides and special services.
Career Outcomes
- Domestic Travel Consultant
- Reservations Sales Agent
- In-Bound Tour Consultant
- Travel Wholesale