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Certificate III in Tourism (Operations)

Course Code: SIT30107 CRICOS Code: 055152G Duration: 3 Months Intake: February, July, October

Descriptor

This qualification provides the skills and knowledge for an individual to be competent in a range of well-developed tourism sales, operational and tour delivery skills.

Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation.

The qualification reflects the role of skilled operators who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Job roles

Individuals with this qualification are able to work in multiple tourism industry sectors and enterprise types. This qualification is very flexible and is designed to meet a broad range of tourism industry needs. It recognises the diversity of tourism operations and the increasing industry trend for operators to provide specialised tourism products. The types of enterprise to which this qualification may apply include tour operators of any sort (e.g. coach, camping, cruise boat, four-wheel drive or walking), attractions, cultural and heritage sites and any small tourism business requiring multi-skilled employees.

Possible job titles include:

• guide and salesperson in an Indigenous cultural centre
• cellar door salesperson and guide in a winery
• attendant and guide in a museum
• attendant in an attraction or theme park
• senior ride operator in an attraction or theme park
• operations consultant for a tour operator
• reservation sales agent for a tour operator.

Student Outline

Semester I
Timetable Name	Code	Competency
Induct	Induct Tourism	Induction to Course
Career Plan	Career Plan III	Career Planning
Tour Industry	SITTIND001A	Develop and update tourism industry knowledge
Cust Serv I	SITXCOM001A	Work with colleagues and customers
Diversity I	SITXCOM002A	Work in a socially diverse environment
WH&S I	SITXOHS001A	Follow health, safety and security procedures
Conflict	SITXCOM003A	Deal with conflict situations
Bus Tech	BSBCMN205A	Use business technology
Word Intro	BSBCMN213A	Produce simple word processed documents
Sales Skills	SITXCOM004A	Communicate on the telephone
	SITTTSL005A	Sell tourism products and services
Tour Off Ops	SITXADM001A	Perform office procedures
	SITXFIN001A	Process financial transactions
Aust Dest	SITTTSL004A	Source and provide Australian destination information and advice
	SITXCCS001A	Provide visitor information
Aust Travel Prod	SITTTSL002A	Access and interpret product information
	SITTTSL006A	Prepare quotations
	SITTTSL007A	Receive and process reservations
	SITTTSL0A	Book and coordinate supplier services
	SITTTSL009A	Process travel-related documents
Aust F&T	SITTTSL012A	Construct domestic airfares

Further information

• Units
• About the qualification

Please note:
Sarina Russo Schools | Australia (SRSA) structures courses so that students have the opportunity to have better than expected job and study outcomes which are usually associated with the Training Package Qualification on SRSA’s Scope of Registration.

Sarina Russo Schools | Australia prepares students for life after Russo by enabling them to increase their knowledge and skills by adding extra electives to courses, as well as to ensure the student has all the necessary underpinning skills and knowledge necessary for entry to the qualification.. These electives have been chosen in consultation with Industry so that SRSA can ensure their graduates are job/career ready as well as having the ability where applicable to enter further education. These electives also enable students who do not have the required qualification pathway requirements to enter the course.