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Certificate III in Tourism

CRICOS Code: 055152G Course Code: THT31002 Duration: 3 Months Intake: February, July, October

Students undertaking this qualification are individuals requiring a variety of basic tourism skills necessary to work in a multitude of entry level domestic travel and tourism positions within the industry.

Subjects

• Customer Service
  Provides an overview of the travel and tourism industry with particular emphasis on customer service.
  
  
• Australian Destinations and Attractions
  Information on Australian tourist regions and significant destinations and attractions.
  
  
• Australian Travel Products
  Topics include operations of an inclusive tour company, coach products, cruising, rail, hire car, and insurance.
  
  
• Service & Sales Techniques
  An in-depth understanding in aspects of closing sales, overcoming client difficulties, telephone techniques, handling awkward customers.
  
  
• Business Communication
  An introduction to the essential computer skills required to work in a modern office environment.
  
  
• Australian Airfares and Ticketing
  Types of aircraft, sources of information, reservations, fare calculation, ticketing procedures, holiday sales guides and special services.
  

Career Outcomes

• Domestic Travel Consultant
• Reservations Sales Agent
• In-Bound Tour Consultant
• Travel Wholesale